Privacy Policy

Who We Are

Revenue Engineering is a lead conversion agency based in the United Kingdom. We provide lead conversion infrastructure, systems, and consulting for professional services firms. This privacy policy explains how we collect, use, and protect your personal data when you interact with our website or services.

If you have any questions about this policy, you can contact us at hello@revenueengineering.com.

What Data We Collect

We may collect the following information when you use our site or services:

• Your name, email address, phone number, and company name when you fill in a contact form or book a call.
• Information about your firm and your requirements when you engage with us as a client or prospective client.
• Technical data such as your IP address, browser type, and pages visited, collected through cookies and analytics tools.
• Any other information you choose to share with us during communications.

How We Use Your Data

We use your data for the following purposes, based on our legitimate interests or your consent where required:

• To respond to your enquiries and provide information about our services.
• To schedule and manage discovery calls and consultations.
• To deliver our lead conversion services to you under our agreement.
• To send relevant content and updates if you have opted in to receive them.
• To improve our website and services based on how visitors use them.

Lawful Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

• Consent: Where you have agreed to receive marketing communications or analytics cookies.
• Contract: Where processing is necessary to fulfil our services to you or to take steps before entering into a contract.
• Legitimate interests: To respond to enquiries, manage our business, and improve our services, provided your rights do not override those interests.

Cookies

Our website uses cookies and similar technologies to improve your experience and understand how visitors interact with our site. You can control cookie preferences through your browser settings. We use Google Analytics to collect anonymised data about page views and user behaviour. No personally identifiable information is shared with Google through these cookies.

Third Party Services

We use the following third party services that may process your data on our behalf:

• Cal.com: For scheduling discovery calls. Your name, email, and preferred time are shared with Cal.com to facilitate booking.
• Google Analytics: For anonymised website traffic analysis.
• Vercel: Our website hosting provider, which processes IP addresses and request data for security and performance.

Each of these providers operates in compliance with UK data protection law and has appropriate safeguards in place.

Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy. Enquiry data is retained for up to 24 months after our last interaction. Client data is retained for the duration of our engagement plus six years to comply with legal and regulatory obligations. Analytics data is retained for 26 months.

Your Rights

Under UK data protection law, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can request deletion of your data where there is no compelling reason to keep it.
• Right to restriction: You can ask us to restrict processing in certain circumstances.
• Right to data portability: You can request a copy of your data in a machine readable format.
• Right to object: You can object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, email us at hello@revenueengineering.com. We will respond within one month.

International Transfers

Your data may be transferred to and processed in countries outside the UK where our third party providers operate (for example, the United States). Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or UK adequacy decisions, to protect your data.

Complaints

If you believe we have not handled your data properly, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can contact them at ico.org.uk or on 0303 123 1113.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.